Important Contacts

Important Government Contacts

Discover national, provincial and regional contact information for the Immigration and Refugee Board of Canada (IRB), Immigration, Refugees and Citizenship Canada (IRCC), and the Canada Border Services Agency (CBSA).

Immigration and Refugee Board of Canada

The IRB change of address form can be found at: www.irb-cisr.gc.ca (search for “notification of client contact information”). The form can be submitted by mail , email or by fax to the appropriate region and division.

Areas of Coverage 


  • British Columbia
  • Alberta
  • Saskatchewan
  • Manitoba
  • Yukon
  • Northwest Territories

Refugee Protection Division, Refugee Appeal Division, Immigration Division
300 West Georgia Street, Suite 1600
Library Square
Vancouver, B.C.
V6B 6C9

Refugee Protection Division and Immigration Division
Phone: 604-666-5946 or 1-866-787-7472
Fax: 604-666-3043
Email: [email protected]
The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted.

Refugee Appeals Division
Phone: 604-666-9870
Fax: 604-666-9870
Email: [email protected]

Immigration Division
Email: [email protected]
Include your file number (starting with 0001-) in the Subje​ct line.

Areas of Coverage

  • Ontario (except Ottawa and Kingston)

Refugee Protection Division, Refugee Appeal Division
74 Victoria Street, Suite 400
Toronto, ON M5C 3C7

Immigration Division
385 Rexdale Blvd.
Etobicoke, ON M9W 1R9

Refugee Protection Division, Refugee Appeal Division
Phone: 416-954-1000 or 1-866-790-0581

Refugee Protection Division
Fax: 416-954-1165, 416-973-9307 or 416-973-4013
Email: [email protected]

The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted

Refugee Appeal Division
Fax: 416-954-1511
Email: [email protected]

Immigration Division
Phone: 1-833-222-0408
Fax: 416-744-4274
Email: [email protected]

If you include your file number (starting with 0003-) in the Subject line.

Areas of Coverage

  • Quebec
  • New Brunswick
  • Nova Scotia
  • Prince Edward Island
  • Newfoundland
  • Nunavut
  • Kingston (Ontario)
  • Ottawa (Ontario)

Refugee Protection Division, Refugee Appeal Division and Immigration Division
Guy-Favreau​ Complex
200 René-Lévesque Blvd. West, East Tower, Room 102
Montréal, QC H2Z 1X4
Phone: 514-283-7733 or 1-866-626-8719

Fax Numbers
Refugee Protection Division, Refugee Appeal Division: 514-283-0164
Immigration Division: 514-496-2252

Email Addresses
Refugee Appeal Division: I​[email protected]
Refugee Protection Division: [email protected]

The subject line of the email must state the RPD file number, the date of the hearing, if applicable, and the type of document. All documents submitted via email must be in PDF format as an attachment. General inquiries, applications or other requests submitted in the body of an email message will not be accepted.

Immigration Division:  [email protected]

If you include your file number (starting with 0018-) in the Subject line.

Immigration, Refugees and Citizenship Canada

IRCC Call Centre: 1-888-242-2100
Website
To change your address on-line with IRCC: www.canada.ca (search: ircc web form)

Vancouver
1148 Hornby Street
Vancouver, BC V6Z 2C3

Calgary
Harry Hays Building
220 4 Avenue SE, Room 210
Calgary, AB T2G 4X3

Edmonton
Canada Place
160-9700 Jasper Avenue
Edmonton, AB T5J 4B8

Winnipeg
269 Main Street, Suite 400
Winnipeg, MB R3C 1B2

Hamilton
55 Bay St. North
Ground Floor (Market St. entrance)
Hamilton, ON L8R 3P7

Kitchener
29 Duke Street East, 1st Floor
Kitchener, ON N2H 1A2

London
417 Exeter Road
London, ON N6E 2Z3

Niagara Falls
4318 Portage Road
Niagara Falls, ON L2E 6A4

Ottawa
235 Queen Street, Level C3, Suite 005
Ottawa, ON K1A 0H5

Mississauga
3085 Glen Erin Drive
Mississauga, ON L5L 1J3

Toronto (Scarborough)
325 Milner Avenue, Suite 200
Scarborough, ON M1B 5N1

Toronto (Etobicoke)
5343 Dundas Street West, Suite 105
Toronto, ON M9B 6K5

55 St. Clair Avenue East, Suite 200
Toronto, ON M4T 1L8

Windsor
1250 Walker Rd
Windsor, ON N8Y 4T4

Montréal
Montréal Innovation Hub
Guy-Favreau Complex
200 René-Lévesque Boulevard West, Room 010
Montréal, QC H2Z 1X4

1025 St-Jacques Street
Montréal, QC H3C 1G8

Fredericton
495 Prospect Street
Fredericton, NB E3B 9M4

Halifax
1741 Brunswick Street, Suite B110
Halifax, NS B3J 3X8

Charlottetown
BDC Place
119 Kent Street, 5th floor, Suite 530
Charlottetown, PEI C1A 1N3

St. John’s
21 Hallett Crescent, Suite 106
St. John’s, NL A1B 4C2

Saskatoon
101-22nd Street East, Room 100
Saskatoon, SK S7K 0E1

Canada Border Services Agency

Website
1-800-461-9999

Vancouver
Canada Border Services Agency
Library Square, 7th Floor
300 W. Georgia Street
Vancouver BC, V6B 6C9

Calgary
Canada Border Services Agency
Room 170, 220 – 4th Avenue SE
Calgary, AB T2G 4X3

Edmonton
Canada Border Services Agency
10345-104 Street NW
Edmonton, AB T5J 1B9

Winnipeg
Canada Border Services Agency
Victory Building
269 Main Street, 1st floor
Winnipeg, MB R3C 1B3

Toronto
CBSA Greater Toronto Enforcement Centre
6900 Airport Road Entrance 2B
Mississauga, ON L4V 1E8

CBSA Toronto
74 Victoria Street, 10th floor
Toronto, ON M5C 2A5
Phone: 416-952-0708

Windsor
Canada Border Services Agency
1250 Walker Rd
Windsor, ON N8Y 4T4
Fax: 519 985 4756

Canada Border Services Agency
Ambassador Bridge
780 Huron Church Rd,
Windsor, ON N9C 2K2, Canada.

Detroit-Windsor Tunnel
555 Goyeau St.
Windsor, ON N9A 1H1

Montréal
Canada Border Services Agency
1010 Saint-Antoine St W
Montréal, QC H3C 3Z6
Fax: 514-496-1882

Moncton
Canada Border Services Agency
81 Albert Street
Suite 401
Moncton, NB E1C 1B3

Fredericton
Canada Border Services Agency
495 Prospect Street
Fredericton, NB E3B 9M4

Halifax
Canada Border Services Agency
263 Susie Lake Crescent
Halifax, NS B3S 0J5

Charlottetown
Canada Border Services Agency
250 Maple Hills Avenue
Charlottetown, PEI C1C 1N2

St. John’s
Canada Border Services Agency
2 Hallett Crescent, Suite 1
St. John’s, NL A1B 4C4

Regina
Canada Border Services Agency
2510 Sandra Schmirler Way
Regina,SK S4W 1B7

Saskatoon
Canada Border Services Agency
21-2625 Airport Drive
Saskatoon, SK S7L 7L1

Community Resources

Community Resources

Learn who can help you on your refugee claim journey in Canada. Locate the province you are in and the specific resource you need. Connect to legal education opportunities to prepare for your refugee hearing.
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