Learn about My Refugee Claim, who it is for, and the history and organizations behind it.

My Refugee Claim is for refugee claimants

Refugee claimants are people seeking refugee protection in Canada.

People who leave their home country due to persecution and ask for protection in another country are called asylum seekers. In Canada, asylum seekers are called refugee claimants.

On arrival in Canada, refugee claimants begin a complex journey in their quest for refugee protection. If they get refugee protection, they are eligible to apply for permanent residence. Refugee claimants are not Government Assisted Refugees or Privately Sponsored Refugees, who receive permanent residence on arrival in Canada.

My Refugee Claim is created and delivered by frontline workers, legal experts, and people with refugee claimant experience to make refugee protection more accessible for refugee claimants.

My Refugee Claim is driven by four key commitments



We educate in context with up-to-date, accurate information


We connect refugee claimants to experts who are skilled to help


We make Canada’s inland refugee protection system more comprehensible and approachable


We work in trusting and professional relationships with refugee claimants and with people in government, non-government, and intergovernmental agencies

My Refugee Claim resources

If you are a refugee claimant in Canada, the Orientation Booklet and MyRefugeeClaim.ca are for you, to help you get informed, connected, and prepared. These resources do not replace good legal advice.

If you are a settlement/community worker, lawyer, other legal representative, or concerned Canadian, use these resources with refugee claimants as you accompany them on their journey.

Orientation Booklet

Orientation Booklet

This illustrated, 28-page printable booklet (8.5″x11″) provides an overview of Canada’s refugee protection process. It helps refugee claimants understand how to approach and navigate the process. The Orientation Booklet connects to MyRefugeeClaim.ca using QR codes.
MyRefugeeClaim.ca Website


This website is designed from the refugee claimant perspective and gives a clear understanding of refugee law. The complex processes associated with Canada’s refugee protection system are delivered in comprehensible steps.

My Refugee Claim resources support the refugee claimant journey

This simplified graphic highlights where the My Refugee Claim resources best support the refugee claimant in their journey. The graphic does not express the complexities of the refugee protection process.


My Refugee Claim builds on public legal education and information offers for refugee claimants that started in 2008 when Kinbrace, the United Nations High Commissioner for Refugees (UNHCR Canada), and the Immigration and Refugee Board of Canada – Refugee Protection Division (IRB-RPD Western Region) collaboratively launched Ready Tours in Vancouver, BC.

The Refugee Hearing Preparation Guide (RHP Guide) originated in 2010 as an easy-to-read pamphlet for refugee claimants attending Ready Tours in Vancouver. Its popularity, and the discussions it spurred, led to the creation, in 2014, of an expanded 48-page booklet translated into 11 languages and uniquely adapted and regularly updated to the six regions in Canada where refugee hearings were held. The multi-lingual RHP Guide remains available here. Caution: the RHP Guides were last updated in 2019-2020. Information may have changed.

Ready Tour registration and the RHP Guide were brought together in the online Ready For My Refugee Hearing bilingual (French, English) resource in 2017 to better reach refugee claimants through streamlined interaction with information, processes, and service providers.

The 2020 pandemic led to significant changes in the refugee determination process, creating opportunity to imagine a comprehensive public legal education and information resource that was discoverable and accessible for refugee claimants, and easier to update and manage by providers.

My Refugee Claim optimizes the strategic impact of printable materials and the reach of a mobile-friendly website to meet the information, connectivity, and preparation needs of people seeking refugee protection in Canada.

Refugee Hearing Preparation Guide

Get the Refugee Hearing Preparation Guide

Project Funders

Alberta Law Foundation
The Law Foundation of Ontario
The Houssian Foundation
The Notary Foundation
UNHCR Canada

How you can help

You can help refugee claimants be informed, connected, and prepared by improving My Refugee Claim resources.



Based in Vancouver, BC, the Kinbrace community welcomes refugee claimants with wrap-around wellbeing supports including housing, companionship, employment, and public legal education resources. Our vision for each refugee claimant is a world of welcome, a community of belonging, and a life of opportunity.