Get Legal Representation

When should I get a legal representative?

Try to get a legal representative before starting your refugee claim or as soon as you can. Try to have one help you at your hearing.

What can a legal representative do?

• Let you know if you can make a refugee claim, and if it is a good idea for you
• Explain Convention Refugee and Person In Need of Protection and which parts apply to you
• Assist you with what to put in the BOC Form
• Tell you what evidence you need
• Send your evidence to the IRB-RPD
• Deal with the IRB-RPD (and the Minister if they are involved)
• Prepare you for your hearing and help you practise speaking
• Speak for you at your hearing 
• Let you know if you need a Designated Representative

Who can represent me?

These people can represent (act for) you during your refugee claim:

• Lawyer
• Immigration consultant
• Notary public (in Quebec)
• Licensed paralegal (in Ontario)

Law Societies

You want to trust that your legal representative is guiding you well and giving you good advice. Check that they are a member of their professional organization.

Here is the link to the law society in your province:

Law Society of Alberta 

Law Society British Columbia

Law Society of Manitoba

Law Society of New Brunswick

Law Society of Newfoundland and Labrador

Nova Scotia Barristers’ Society

Law Society of Ontario

Law Society of Prince Edward Island

Barreau du Quebec

Law Society of Saskatchewan

• If you hire an immigration consultant, make sure they are a member of The College of Immigration and Citizenship Consultants.
• If you hire a paralegal in Ontario, check their record with the Law Society of Ontario.
• If you hire a notary in Quebec, check their record with the Chambre des notaires du Québec.

Representative without a fee

You are allowed to have someone you trust (such as a family member or friend) give you free help with your claim. This person is called a “representative without a fee.” But always try to get a legal representative.

How do I get a legal representative?

• Ask your settlement agency for names. 
• Speak to a few different legal representatives to see if you like them. Read reviews about them.
• If you do not have money for legal help, ask Legal Aid or non-profit legal clinics for a free or low-cost representative.

Legal aid and legal clinics

Click on your province below to find what low-cost or free legal services may be available.

Role of a legal representative

Your legal representative should:

• Set a date to meet with you about your claim, where they:
  • tell you about their legal experience
  • ask you about your claim and listen to your story
  • explain the laws you need to know
  • tell you about your options
  • tell you how long the process will take
  • explain the next steps
• Explain how you will stay in contact with each other
• Keep in contact with you at each step and decide things with you
• Tell you what evidence you need for your claim
• Review your evidence and send it to the IRB-RPD
• Meet with you to prepare you for your hearing
• Prepare any witnesses for your hearing
• Show that they are ready for your hearing
• Get an interpreter for meetings and for your hearing, if needed
• Let you know if they make a mistake
• Listen to your ideas and follow your instructions (or if they disagree, explain why)
• Come to your refugee hearing organized and prepared

Your role as the client

Even if you have a legal representative, this is still YOUR claim:

• Know how much time your representative can give you. This includes emails, phone calls, and meetings. Always prepare first so you can make the best use of their time.
• Be honest so they can help you in the best way.
• Take notes when you talk to them. Write down what you need to do next and when. Or ask them for a copy of their notes.
• Do what they advise you to do. Ask for help when you need it.
• Give them any evidence and documents they ask for and any new information you have.  Do not send anything to the IRB-RPD without talking to them first.
• Share any important news about your country with them.
• Stay in contact about important dates.
• Make sure they know your current contact information and where to leave messages.
• Talk about any disagreement you have.

What your legal representative should not do

Your legal representative should not:

• Stop contacting you
• Send in a form without their name on it as your representative
• Tell you to lie or leave out information on any document
• Suggest that you use false documents or evidence
• Ask you to sign a blank or incomplete form 
• Refuse to explain what they are doing, answer your questions, or give you copies of your documents and forms
• Refuse to do what you ask without a good reason
• Act unprofessional (for example, be rude or impatient with you)
• Promise that you will be successful in your refugee claim. Only the IRB-RPD decides this. Be careful if they say that they “know someone” at IRCC, the IRB-RPD, or a Canadian embassy.

Concerns about your legal representative

You may get worried that your legal representative is not doing their job properly. If you can, try to talk to them to solve the problem. If that does not help:

• If you have a legal aid lawyer, contact your local legal aid office. Sometimes you can change your legal aid lawyer if you have a good reason. If legal aid lets you change, you must tell your lawyer in writing and they give your information to the new lawyer.
• If your representative works in a company, ask their supervisor to help you. 
• Contact your representative’s professional organization for help.

Representing yourself

If you cannot find a representative of any kind, you must do your BOC Form yourself, and go to your hearing.

If you do not have legal help: 

• Read the Claimant’s Guide.
• Read Legal and Policy resources.
• Read the National Documentation Package for your country.
• Take a Ready Tour.
• Register for the MyCase portal. This website allows you to:
  • check on the progress of your claim,
  • update your contact information with the IRB-RPD, and
  • send in evidence for your refugee claim.
• Use this website as your guide.
• Read everything the CBSA and IRB-RPD send to you and follow the instructions.
• Be familiar with your BOC Form, your narrative, and your evidence. Make sure everything in these documents is true. 
• Get help from family, friends, or other people in the community you can trust. For example, someone who is good at reading and writing might be happy to help you.

If you need them, you may work with interpreters:

• When meeting with your legal representative
• During interviews with IRCC or CBSA
• At your IRB-RPD hearing

You can have a free professional interpreter in your language at your eligibility interview and at your refugee hearing. You may not choose the interpreter. 

If you have a legal aid lawyer, legal aid may pay for some interpretation. When you hire a legal representative, you will likely have to pay the fees yourself. In other situations, such as in free legal clinics, a friend, or a volunteer or worker can help interpret for you.

What your interpreter should do

The main role of an interpreter is to make sure everyone can understand each other clearly. 

Interpreters should:

• Translate exactly or as closely as possible. They should not add anything or leave anything out.
• Never show if they agree or disagree with something.
• Keep everything that is said private.

Your interpreter should not: 

• Give you legal advice or explain what is happening.
• Say what they think you meant, or shorten or expand what you say.

If you think the interpreter made a mistake or you do not understand something, tell your legal representative, the Member, or the officer.